FAQ
Is Mathilda & Moon a small business?
Yes, and proudly so. We are a woman-owned small business based in Miami, and every detail of what we create — from the silk we source to the embroidery we offer to the way we package each order — is chosen with care and intention. When you shop with us, you’re supporting something made with love, not mass-produced at scale. We think you can feel that difference the moment you open the box.
What makes Mathilda & Moon different from other silk brands?
A few things set us apart, and we think they matter deeply. First, we offer embroidery personalization on our silk pillowcases — a rare offering in the silk world that makes every piece feel like a keepsake. Second, our silk is 22-momme premium Mulberry silk, selected for its exceptional quality and softness. Third, we are a woman-owned brand born in Miami, inspired by the mother-daughter bedtime rituals that shaped our founder’s vision. Every product arrives in gift-ready packaging because we believe the experience of receiving something beautiful is part of the gift itself. We didn’t create just another silk brand. We created a sleep ritual.
What is the difference between mulberry silk and regular silk?
Not all silk is created equal. Mulberry silk is the finest and most refined variety of silk available, produced by Bombyx mori silkworms that feed exclusively on Mulberry leaves. This controlled diet results in silk filaments that are longer, smoother, and more uniform than those from wild silkworms — creating a fabric that is exceptionally soft, lustrous, and durable. When you see “silk” without the Mulberry distinction, it may be a blend or a lower-grade variety. At Mathilda & Moon, we use only Mulberry silk because we believe what touches your skin — and your child’s skin — should be the very best.
What momme weight is your silk?
Our pillowcases and sleep accessories are crafted from premium 22-momme Mulberry silk — one of the highest grades available in luxury sleep and beauty products. Momme weight refers to the density and quality of silk fabric. The higher the momme, the more durable, lustrous, and sumptuous the silk feels against your skin. At 22-momme, you’re getting a silk that is noticeably weightier and more beautiful than the 19-momme or lower options commonly found at mass retailers. It’s the difference you feel the very first night.
What are the benefits of Mathilda & Moon silk products?
Our silk helps to reduce friction on skin and hair, minimizing tangles, frizz, and sleep creases. It’s temperature-regulating, keeping you cool in summer and warm in winter. Naturally hypoallergenic and moisturizing, it supports healthy skin, hair, and sleep — for adults and children alike.
Is your silk hypoallergenic?
Yes. Mulberry silk is naturally hypoallergenic, making it an ideal choice for anyone with sensitive skin, allergies, or conditions like eczema. Unlike synthetic materials that can trap heat and harbor allergens, silk’s natural protein structure creates an inhospitable environment for dust mites and other common irritants. This is one of the reasons we designed our Kids Collection with silk — because children’s skin is especially delicate, and their sleep environment should support, not disturb, their comfort.
How does sleeping on silk benefit your skin?
Silk’s naturally smooth surface creates significantly less friction against your skin than cotton or synthetic fabrics, which means fewer sleep lines and less tugging at the delicate skin around your eyes and face over time. Silk is also less absorbent than cotton, so it doesn’t draw moisture or your carefully applied skincare away from your skin as you sleep. You wake up with your skin feeling more hydrated, more rested, and noticeably smoother. It’s one of the simplest upgrades you can make to your nighttime beauty routine.
Can silk pillowcases help with lash and brow protection?
Yes — and this is a benefit that often surprises people. The delicate hairs of your lashes and brows can be bent, pulled, and damaged by rough pillowcase fabric night after night. Silk’s smooth surface eliminates that friction entirely, allowing lashes and brows to rest undisturbed. If you use a lash serum or brow treatment as part of your nighttime routine, silk also helps keep those products where you applied them — on your skin — rather than absorbed into your pillowcase. Every detail of your beauty routine deserves to be protected overnight.
Is silk better than cotton for curly or textured hair?
Significantly better. Cotton is highly absorbent and has a rough texture at the fiber level — both of which work against curly and textured hair overnight. Cotton draws moisture from hair while you sleep and creates friction that leads to frizz, tangles, and breakage by morning. Silk, by contrast, is smooth and moisture-friendly, allowing hair to move freely without disruption. For anyone with curly, coily, wavy, or chemically treated hair, switching to a silk pillowcase is one of the most impactful hair care decisions you can make.
Is Mulberry silk safe for children and babies?
Yes — Mulberry silk is considered one of the safest, most skin-friendly fabrics for babies and young children. It’s naturally hypoallergenic, meaning it resists dust mites, mold, and other common allergens that can disrupt sleep and irritate sensitive skin. It’s also naturally temperature-regulating, keeping little ones cool in warm weather and cozy when it’s cool. Our Kids Collection was designed with all of this in mind — because children deserve the same quality of rest as the adults who love them.
Are silk sleep masks good for kids?
They truly are. Our silk sleep masks for children are designed with the same care as everything in our collection — soft enough for delicate skin around the eyes, gentle on lashes and brows, and naturally cooling for a more comfortable sleep. Whether your child is a light sleeper, travels frequently, or simply loves a cozy bedtime ritual, a silk sleep mask makes sleep feel special. And at Mathilda & Moon, we believe bedtime rituals matter — for children and for the moms who tuck them in.
What is the difference between silk and satin?
This is one of the most common questions we get — and it matters. Silk is a natural fiber produced by silkworms, prized for thousands of years for its breathability, softness, and skin-loving properties. Satin is not a material at all — it’s a weave pattern that can be applied to synthetic polyester or other man-made fibers to create a shiny, smooth surface. While satin may look similar at a glance, it doesn’t breathe, doesn’t regulate temperature, and lacks the amino acids naturally present in real silk that are gentle on skin and hair. In short: satin mimics the look of silk. Real silk delivers the benefits.
How should I care for my silk items?
Hand-wash or machine-wash on delicate with cold water and pH-neutral detergent. Air-dry or tumble-dry on low. Avoid bleach, fabric softeners, and harsh chemicals.
Please refer to detailed care instructions provided with a purchase of each product.
Do you offer personalization?
Yes. You can add custom embroidery to pillowcases. Please allow 5–10 business days for our artisans to complete the embroidery.
Click here for more information about our personalization options.
Can you embroider a name on a silk pillowcase?
Yes — and this is one of the things we’re most proud of. Mathilda & Moon offers complimentary personalized embroidery on our premium silk pillowcases, something most silk brands simply don’t offer. Whether you’re gifting a child’s name in delicate thread or adding a monogram for someone special, our embroidery transforms an already luxurious pillowcase into something truly one of a kind. It’s the detail that makes people gasp when they open the box.
Can I return personalized items?
Personalized pieces are made just for you and are final sale. Non-personalized items may be returned within 30 days of delivery in their original packaging.
Do your products come in gift packaging?
Always. Each order comes in our signature champagne-toned gift box, ready to be gifted or cherished. You can also include a gift note at checkout, which will be handwritten on our Mathilda & Moon card.
Can I send a gift directly to someone with a personal note?
Absolutely. Simply enter the recipient’s address at checkout and add your personal message in the gift note field. We’ll ensure your order arrives beautifully packaged with your note included — and without any pricing information. Whether near or far, making someone feel remembered and cherished is something we take seriously.
Is a silk pillowcase a good gift for Mom?
It’s one of the most thoughtful gifts you can give. A silk pillowcase says:I want you to rest well. I want your mornings to feel a little more beautiful.Our pillowcases arrive in gift-ready packaging and can be personalized with embroidery — a name, a monogram, something meaningful — making them as personal as they are luxurious. Whether it’s for Mother’s Day, a birthday, a new mom, or simply because she deserves it, a Mathilda & Moon silk pillowcase is a gift that’s used and appreciated every single night.
Where do you ship?
We currently ship within the United States, including Alaska and Hawaii.
How long will my order take?
Orders ship within 1 business day from FL, USA. Personalized items require 5-10 business days before shipping. You’ll receive tracking once your order is on its way.
Orders to Hawaii, Alaska, and remote areas may require additional time in transit.
Is shipping complimentary?
Complimentary standard shipping is available for U.S. mainland orders over $50.
Orders under $50 ship via ground for a flat rate of $9. Priority shipping is also available at checkout for $15 fee.
For Hawaii, Alaska a $20 flat-rate shipping fee applies due to higher carrier costs.
What is your return policy?
We accept returns of unused, unwashed items in their original packaging within 30 days of delivery. Please note that personalized or final sale items cannot be returned or exchanged.
Do you offer extended holiday returns?
Yes. During the holiday season (November 15 – December 25), we offer extended returns until January 10 for all eligible purchases. This allows your loved ones to exchange or return gifts with ease after the holidays.
How do I start a return?
Please email our Client Care team info@mathildaandmoon.com with your order number, and we’ll guide you through the process.
Once return item is received and inspected, refunds will be issued to your original form of payment, minus a $10 return shipping fee to cover insured postage and handling.