Return Policy

What is your return policy?

We accept returns of unused, unwashed items in their original packaging within 14 day of delivery. Please note that personalized or final sale items cannot be returned or exchanged.

How do I start a return?

Please email our Client Care team info@mathildaandmoon.com with your order number, and we’ll guide you through the process.

Once return item is received and inspected, refunds will be issued to your original form of payment, minus a $10 return shipping fee to cover insured postage and handling.

Do you offer extended holiday returns?

Yes. During the holiday season (November 15 – December 25), we offer extended returns until January 10 for all eligible purchases. This allows your loved ones to exchange or return gifts with ease after the holidays.

Can I return personalized items?

Personalized pieces are made just for you and are final sale. Non-personalized items may be returned within 14 days of delivery in their original packaging.